Shipping policy
Where do you ship to?
We currently ship within both the UK and Ireland.
How much is shipping?
We post most things via Royal Mail and offer flat rate shipping:
|
UK - Standard Tracked |
£4.00 |
|
UK - Express Tracked |
£9.00 |
| Ireland Tracked | £10.00 |
When will my order be shipped?
Most orders are shipped within 2-3 working days with the exception of:.
Recurring subscription boxes, including one-time purchase of any subscription box: These are shipped on the 14th of each month (or next working day), or within 2-3 working days of the 14th. Check out the relevant product information page for specific information on each subscription.
Pre-paid gift subscription boxes: The first box will be shipped within 2-3 working days and thereafter on the monthly anniversary of your order for the duration of your subscription.
Mugs: As mugs are made to order, please allow extra time for order processing before shipping, particularly during busy periods.
Pre-orders: Shipping dates will be listed in the relevant product description.
Feel free to get in touch for up-to-date information on your order status.
Please note that once an order has left us and is in the hands of the relevant mail services, we cannot be responsible for any delays that may occur through no fault of our own.
Are your gift and subscription boxes letterbox friendly?
Some of our larger gift boxes are little too big for your letterbox - but that’s because they’ve got such awesome things inside!
The contents of my box were damaged in the post - what should I do?
Oh no! We’re so sorry to hear that. Get in touch with us straightaway on hello@paperbackdown.com so we can remedy the situation. We’ll need pictures of any damage - both to the box contents and to the external packaging. Please make sure you keep all packaging/damaged goods until advised otherwise.
Additional Fees & Charges
Any additional fees or charges imposed during or after shipping are the responsibility of the customer. Paperback Down is not responsible for any handling fees, duties or customs on your order, whether correctly or mistakenly applied by relevant authorities.